General
What types of projects do you provide steel supplies for?
People shop with Steelmart for a wide range of projects. Whether you’re building a camper trailer, tackling a DIY home project, or you’re a mechanic, landscaper, or home builder, we’ve got the steel supplies you need.
How can I track my order?
Feel free to contact our team on 07 5371 0160 any time to check the status of your order and delivery time.
Do you manufacture custom orders?
Absolutely! We have trade qualified boilermakers as well as cutting-edge equipment for fast turnaround on custom requests. We’ve also got a large range of material in stock and ready to go.
Where do you deliver?
We deliver to all areas of the Sunshine Coast, Gympie, Hervey Bay and Brisbane. If you’re not sure whether your site is included in our delivery radius you can check with our team by calling 07 5371 0160. And you can always drop into our warehouse to pick up your order if you’re outside our delivery area.
What steel processing do we do?
Steelmart is here to cut down on your production time and help you get to business. Of all our services, processing is the quiet achiever that will allow you to deliver your project on time in full. Cutting to size a full sheet or long product is all part of our ordering process. We can crop, cut, punch, drill, bend or fold your steel.
- Steel cut to size - all online orders include up to 3 basic straight cuts per length, free!
- Cutting & folding
- Cropping
- Punching
- Hot dipped galvanizing
- Profile cutting / Laser cutting
- Powder coating
Retail Customers
What payment methods do you accept?
Ready to checkout? We've made it easy for you with payment options like credit/debit cards, Apple Pay, Shop Pay, PayPal, and Google Pay. We also partner with AfterPay so can buy now and pay later!
Is there a minimum order quantity?
Whether it’s a big build or a small tweak, there's no minimum order. We’re all about getting you what you need, when you need it—no fuss, no muss.
How do I know which steel products are right for my project?
Choosing the right steel can be a bit of a puzzle, but we're here to slot the pieces together. Dive into our guides (still in the oven, so watch this space) or give us a bell for a chat. We're always keen to help tailor the perfect steel solution for your project.
How fast can you deliver?
Delivery times can zip by as quick as 48 hours, depending on stock availability and whether your order needs a bit of custom cutting magic. Just like the tide, our delivery schedule sets the pace, so we'll always loop you in with the latest times. Need the nitty-gritty on your order's ETA? Give us a buzz or check online.
Can I return or exchange products if they're not what I expected?
Got a change of heart or a curveball in your project? Talk to us within 30 days. We’re open to returns for a store credit, minus a 20% restocking fee, and we can sort out pick-ups if needed. Just a heads up—items should be in their original glory, free from any marks or rust.
Do you offer any warranties or guarantees on your products?
While we're all-in on ensuring top-notch quality, the nature of our beast means we can't offer warranties on paint, coatings, or raw materials. But, if something's not up to scratch, we'reall ears—pop into the shop or give us a call and let’s have a yarn.
Trade Customers
How do I apply for a trade account and what are the benefits?
Want access to better pricing on trade credit? and the convenience of ordering steel through our self-service trade portal? Steelmart is part of the Besteel Group, why not apply for a trade credit account with us today! Simply follow the prompts using this link and once approved, you will have a credit account eligible for transactions across the entire Besteel Group.
What additional services do you offer to trade customers?
Beyond steel, we're talking full packages—design, engineering, the works. Need a slick finish? We've got coatings galore. We’re your one-stop-shop for all things steel, from fabrication to installation.
Your credit account also gives you access to trade with all other companies in the Besteel Group. From Truecore framing systems, bespoke staircases & stringers, architectural building elements to window hoods and louvres, Besteel is your one-stop shop for everything steel fabricated on your construction project. Check them out here
Is there a dedicated contact for trade inquiries and support?
Right now, we're all hands on deck for everyone, but keep your eyes peeled for dedicated Key Account Managers. We're all about growing with you.
How does the Trade Portal work, and what are its features?
Our Trade Portal is your new best mate—view your customer-specific pricing and create orders on your own device, in your own time! View your order history, create standing orders and even import orders to the platform from a .csv template.
Are there any training or resources available for trade customers?
Absolutely, mate! We’re putting together some sharp "how to" videos to keep you at the top of your game. Stay tuned!
Are we trade qualified fabricators and welders?
Yes. Our team of experienced fabricators hold licenses for Steel Fabrication and Erection. We manufacture to Australian engineering standards and also have specialists in many forms of welding.
Can we do aluminium or architectural fabrication?
Absolutely! We do aluminium and architectural fabrication to suit different engineering requirements. We work with your team to make sure you get a solution that’s perfect for your project.
Is it better to have welding done on-site or off-site?
Whether you have welding done on-site or off-site, there’s no change in quality or outcome. What will change based on the location is how long something may take to fabricate or what method of welding is most appropriate to get the best result for you.